Jocelyn Gaw Resume

Jocelyn Tan Gaw

Software Development Executive

Broker/Mortgage Solutions | CRM | Transaction Management | eSign Solutions

Accomplished technology executive with a robust 25-year plus track record, showcasing 18 years of dedicated expertise in Real Estate and Mortgage Industries, consistently delivering top-tier software solutions. Recognized as a seasoned leader, adept at spearheading innovation, fostering growth, and strategically orchestrating technology initiatives. Noteworthy proficiency encompasses the successful establishment and collaboration with offshore and nearshore teams across diverse locations, including India, the Philippines, Puerto Rico, and Ukraine.

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Key Strengths

Strategic Leadership: Demonstrating over two decades of proven expertise in technology leadership, particularly in real estate, lending, and mortgage domains, adeptly guiding dispersed teams for seamless and effective collaboration.

Offshore/Nearshore Team: Proficiently setting up and working with offshore teams, showcasing a talent for establishing and managing remote teams to achieve optimal efficiency and productivity.

End-to-end Oversight: Engaging comprehensively in the entire project lifecycle, from the initial stages of requirements gathering and budgeting to architecture design, implementation, and, ultimately, release.

Agile Methodologies: Successfully implementing full Agile methodologies, collaborating closely with business owners to ensure a harmonious alignment between technology solutions and overarching business objectives.

Budget Management: Adept at managing budgets, overseeing both Operational Expenditure (Opex) and Capital Expenditure (Capex), ensuring alignment with strategic objectives for financial success.

Technology Roadmap: Holding responsibility for the technology roadmap, establishing and implementing best practices and standards throughout the company.

Mentorship: Proficiently mentoring teams, fostering a culture of innovation, diversity, and excellence within the product engineering landscape.

Work Experience

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SVP of Technology @ New American Funding

February 2021 - December 2023

Successfully set up offshore entity in 6 months (Chennai, India). Offshore team includes engineers, TechOps/DevOps, QA and BPS.

Managed budgets, overseeing OpEx and CapEx, ensuring financial alignments.

Directed dispersed teams of more than 200 technologist to work cohesively, ensuring the seamless delivery of technology solutions.

Evaluated and implemented cutting-edge technology and architecture designs for enterprise solutions.

Manage application and IT service desks and contact center team.

Member of Risk Assessment committee working closely with legal and CISO office.

Streamline cloud service cost management saving company more than 100k a month.

Collaborate with CISO office in assuring security management of applications.

Convert on-prem applications to Azure Cloud with microservice architecture.

Spear-head cloud implementation for Genesys Cloud and SnowFlake.

Tech Stack: C#, .NET Core, Kubernetes, Azure Cloud, REACT, Angular, Microservice Architecture

ARCHITECT / VP @Real Estate Digital

September 2011 - May 2014

Principal architect and development manager of cloud, web and mobile software development teams focused on transaction management solutions, document management solutions, forms solutions, system integrations and other real estate related software products. Solutions implemented for some of the largest real estate brokers/franchisors and mortgage lenders in the US. These includes Berkshire Hathaway, Long and Foster Realty, MRIS Homes, Carrington, RE/MAX and Bank of America.

Principal Architect/VP @FNF (Black Knight)

May 2002 - August 2011

Manage development teams of .NET C# developers mainly focusing on real estate products. Implementing new innovative solutions (web based, mobile and desktop) for real estate agents and brokers dealing with client management, vendor ordering and document management.

RECOMMENDATIONS

Walt Clark

Sr Vice President @ Real Estate Digital

I had the pleasure of working with Jocelyn for over ten years and during most of this time, Jocelyn reported directly to me. During that timeframe, I observed numerous qualities of her performance including creativity, accountability, customer service and team building. Coupled with this was her unique ability to assess customer requirements and industry trends and find suitable and cost-effective solutions to enhance the company’s software portfolio. She managed a team with the highest morale within the company and with her leadership, software releases were developed and deployed on schedule with few or no defects. This is a testament to her management style as well as her persistence in designing flexible and reusable components and services which could be leveraged to produce new systems and enhancements in a timely manner. She also employed and managed off shore resources where warranted so that costs could be minimized, and delivery of product enhancements accelerated. In her efforts, she worked closely with all facets of the company’s organization including sales, account management and directly with high profile clients and was continually praised by all of them for her support. Jocelyn’s accomplishments were many and she was a significant asset to the company and its growth at that time.”

David Gray

Chief Experience Officer @ CU Realty Services, LLC

Jocelyn is a talented leader, architect and software developer. In the six years I worked with her, I witnessed the loyalty she earned from her team as they built and enhanced complicated technology solutions around transaction and document management. She's able to listen to the business needs, document the requirements, and create a development plan that makes sense and then deliver it on time. I would look forward to working with her again.”

John Hensley

Senior Vice President @ Xome

I had the pleasure to work with Jocelyn for over 15 years. She's very skilled at her craft. A solid development leader. She has the ideal mix of technical acumen, leadership and can-do attitude. However, her best attribute is her attention to quality. She always produced high quality software releases. Hoping our paths cross again in the future.

Srikrish Subramanian

Engineering Director @ SolutionStar

I worked with Jocelyn at Xome for about 5 years. She has been a great leader guiding Engineering teams across US & India on technology choices, people management & strategic/tactical execution of projects. On the xNext project, she played a technical architect role for building next-gen API, DB layers under tremendous timeline pressures and a great extent of parallelization. She always loves to be hands-on with coding, making her a good mentor for other developers on the team. It’s hard to find a combo of someone who has good tech skills and someone who is a good mentor for people too. Would love to work with her any day and have her as part of the team!”